SAFR Support Overview

SAFR is committed to providing reliable, responsive support for our integrators and end users. Support is available to customers with a direct support agreement and is structured to match the level of technical complexity involved.

Support Structure

SAFR offers different levels of support depending on the nature of your issue:

For full tier definitions, please see the SAFR Service Level Agreement (SLA) at https://www.safr.com/sla.

Why We Use a Tiered Model

Our tiered support model helps us serve customers more effectively:

• Faster response times through local integrator support
• Direct access to SAFR experts for complex or product-level issues
• Continuous improvement as our engineering team focuses on innovation and long-term fixes

By partnering with integrators for Tier 1 and Tier 2 support, SAFR can dedicate Tier 3 and Tier 4 resources to deeper technical issues and ongoing product development.

How to Access SAFR Support

You can reach SAFR Support through any of the following channels:

• Email: support@safr.com

• Online Portal: http://support.safr.com (If you need an account, please email support@safr.com)

• Phone: Contact your local support agent (If you don’t have their contact information, email support@safr.com and we’ll connect you.)